At Rich Personal Care, we are committed to providing premium beauty solutions that elevate your self- care routine. While we aim for perfection in every order, we understand that issues can sometimes arise. Here’s everything you need to know about our policies to ensure a seamless shopping experience.

RETURNS & REFUNDS

We take pride in delivering exceptional products, but if something isn’t right, we’re here to help.

Eligible Returns:

You may return your product within 15 days of delivery if:
1. It arrives damaged due to transit mishandling.
2. You receive an incorrect product.

To start the return process, reach out to our customer service team at info@richelon.in or call +91 9324979150 with:

• A brief description of the issue.
• Clear photographs and videos of the product and its packaging at the time of opening the
• package. Important Notes:
• Returned items must be in their original condition, unused, and in their original packaging.
• Refunds will be initiated after thorough inspection of the returned product.
• Return shipping costs are non-refundable unless the return is due to our error.

We’re here to make things right!

CANCELLATION AND EXCHANGE POLICY

We believe in thorough decision-making when it comes to beauty and self-care. As such, we maintain a strict no-cancellation, no-exchange, and no-returns policy, except as outlined in the Returns & Refunds section.
Please double-check your order details before finalizing your purchase to avoid any inconvenience.

SHIPPING POLICY
We aim to deliver your favorite beauty products right to your doorstep, safely and efficiently.

Domestic Shipping

• Delivery within India takes 10-15 business days from the dispatch date.