At Rich Personal Care, we are committed to providing premium beauty solutions that elevate your self- care routine. While we aim for perfection in every order, we understand that issues can sometimes arise. Here’s everything you need to know about our policies to ensure a seamless shopping experience.
RETURNS & REFUNDS
We take pride in delivering exceptional products, but if something isn’t right, we’re here to help.
Eligible Returns:
You may return your product within 15 days of delivery if:
1. It arrives damaged due to transit mishandling.
2. You receive an incorrect product.
To start the return process, reach out to our customer service team at info@richelon.in or call +91 9324979150 with:
• Delivery within India takes 10-15 business days from the dispatch date.
• While we strive to meet these timelines, unexpected delays due to weather conditions, natural disasters, or other force majeure events may occur. In such cases, we appreciate your patience and understanding, as we cannot be held responsible for delays beyond our control.
Free Shipping
Currently, we ship only within India. Stay tuned - we’re working on bringing our products to a global audience soon!
We’re dedicated to ensuring your shopping experience is smooth and satisfying. For further assistance, our customer support team is just an email at info@richelon.in or a call away at +91 9324979150.
Thank you for choosing Rich Personal Care - your go-to destination for indulgent self-care.