Welcome to Rich Personal Care! By accessing or using our website, you agree to the following Terms of Service ("Terms"). Please read them carefully before placing an order or using our services. If you disagree with these Terms, please refrain from using our website.

1. GENERAL TERMS

1.1  Website Ownership
This website is owned and operated by Rich Personal Care. All content, including text, images, graphics, logos, and designs, is proprietary and protected under applicable intellectual property laws.

1.2  Eligibility

You must be at least 18 years old to use this website or place an order.
By using this website, you confirm your legal capacity to enter into a binding contract.

1.3  Amendments to Terms
We may revise these Terms at any time without prior notice. Updates will be posted on this page, and continued use of our website constitutes acceptance of the revised Terms.

2. DISCLAIMER

2.1  Non-Medical Use
Our products are intended for cosmetic purposes only and are not designed to diagnose, treat, cure, or prevent any medical condition.

2.2  External Use Only
Products are for external use only. Avoid contact with eyes, mucous membranes, and open wounds. In case of irritation or adverse reactions, discontinue use immediately and consult a healthcare professional.

2.3  Customer Responsibility
You are responsible for reviewing product ingredients and performing patch tests before use to check for potential allergies or sensitivities.

3. PRODUCTS AND SERVICES

3.1  Product Information
We aim to provide accurate product descriptions and images. However, variations in appearance may occur due to display settings or other factors.

3.2  Pricing
All prices are listed in INR and inclusive of applicable taxes unless specified otherwise. Prices are subject to change without notice.

3.3  Product Availability
Products are subject to availability. If an item becomes unavailable after an order is placed, we will notify you promptly and provide alternatives or a refund.

4. ORDERS AND PAYMENTS

4.1 Order Confirmation
Placing an order signifies your acceptance of these Terms. We reserve the right to cancel orders for reasons such as stock unavailability, payment issues, or suspected fraud.

4.2 Payment Security
Payments are processed securely through third-party payment gateways. We do not store or manage your payment information.

4.3  Non-Cancellation Policy
Once an order is placed, it cannot be cancelled. Please review your order carefully before proceeding to checkout.

5. WARRANTIES AND INDEMNITY

5.1  No Warranties
Rich Personal Care provides products and services "as is" and makes no express or implied warranties, including warranties of merchantability, fitness for a particular purpose, or non- infringement.

5.2  Customer Indemnity
By using our website and purchasing our products, you agree to indemnify, defend, and hold harmless Rich Personal Care, its affiliates, and employees from any claims, liabilities, damages, costs, or expenses arising from:

 

• Misuse of products.

• Non-compliance with these Terms.

• Alleged violations of third-party rights.

6. LIMITATION OF LIABILITY

Rich Personal Care shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Use or misuse of our products.

• Reliance on the information provided on our website.

• Delays in delivery due to unforeseen circumstances.
  Our maximum liability, if any, shall not exceed the purchase price of the product in question.

7. PAYMENTS AND TRANSACTIONS

7.1.  Payment Methods
We accept payments through secure third-party payment gateways. Available methods may include credit cards, debit cards, net banking, UPI, and other payment services. The specific options will be displayed during the checkout process.

7.2.  Third-Party Payment Gateways

Payments made on our website are processed securely by third-party payment gateway providers. These providers adhere to industry standards for encryption and data security to protect your payment information. We do not store or have access to your full payment card details.

7.3.  Customer Responsibility
You are responsible for ensuring that the payment information you provide is accurate and authorized. We are not liable for any errors or issues arising from incorrect payment details or unauthorized transactions.

7.4.  Payment Confirmation
Once a payment is successfully processed, you will receive a confirmation email or message with your order details. If you do not receive confirmation, please contact our support team immediately.

7.5.  Failed or Declined Payments
In the event of a payment failure or decline:

 

• Ensure sufficient funds are available in your account or card.

• Contact your bank or payment service provider for assistance.

• If the issue persists, contact our customer support for alternative solutions.

7.6.  Refunds and Chargebacks
Refunds are processed as per our Returns and Refunds Policy. In case of disputes or chargebacks, we reserve the right to investigate and take appropriate action. Customers found abusing the chargeback process may be prohibited from further transactions.

7.7.  Taxes and Charges
Prices displayed on our website include applicable taxes unless stated otherwise. You are responsible for any additional charges imposed by your bank or payment provider, such as currency conversion fees or transaction fees.

8. ACCURACY OF INFORMATION

While we strive to provide accurate information, we do not guarantee the completeness, accuracy, or reliability of content on this website. The use of any information or materials is at your own risk.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites for convenience. These links do not signify our endorsement of the content or services offered. We are not responsible for the accuracy, security, or privacy practices of these websites.

Customer Indemnity for Third-Party Links: You agree to indemnify and hold Rich Personal Care harmless from any claims or damages resulting from your use of third-party links or services.

10. INTELLECTUAL PROPERTY (IP) RIGHTS

10.1.  Ownership of Content
All intellectual property on this website, including designs, images, text, trademarks, and logos, belongs to Rich Personal Care or its licensors.

10.2.  Prohibited Use
You may not reproduce, distribute, modify, or exploit any content from this website without prior written consent from Rich Personal Care.

10.3. User Content
By submitting content, such as reviews or feedback, you grant Rich Personal Care a non- exclusive, royalty-free, perpetual license to use, reproduce, and modify such content for promotional purposes.

11. GOVERNING LAW

These Terms are governed by and construed under the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts located in Mumbai.

12. CONTACT US

For any questions, concerns, or support, please contact us:

• Email: info@richelon.in

• Phone: +91 9324979150

  Thank you for trusting Rich Personal Care. We’re delighted to be part of your self-care journey.