Refund policy

RETURNS & REFUNDS

We take pride in delivering exceptional products, but if something isn’t right, we’re here to help.

Eligible Returns:

You may return your product within 15 days of delivery if:
1. It arrives damaged due to transit mishandling.
2. You receive an incorrect product.

To start the return process, reach out to our customer service team at info@richelon.in or call +91 9324979150 with:

• A brief description of the issue.
• Clear photographs and videos of the product and its packaging at the time of opening the package. 
  Important Notes:
• Returned items must be in their original condition, unused, and in their original packaging.
• Refunds will be initiated after thorough inspection of the returned product.
• Return shipping costs are non-refundable unless the return is due to our error.

We’re here to make things right!

CANCELLATION AND EXCHANGE POLICY

We believe in thorough decision-making when it comes to beauty and self-care. As such, we maintain a strict no-cancellation, no-exchange, and no-returns policy, except as outlined in the Returns & Refunds section.
Please double-check your order details before finalizing your purchase to avoid any inconvenience.